SmartProbe for customers

Everything you can do with SmartProbe

This page is for teams already running SmartProbe. Below is a quick guide to the main features, how to use them, and where to go when something needs attention.

See key features Jump to instructions
Core monitoring

Real-time visibility

  • Live temperatures with automatic sampling and retention in readings_utc.
  • Alarms by SMS/email/on-screen when thresholds are breached.
  • Offline cushioning: data caches on device and backfills when connectivity returns.
Dashboard preview
Task manager
Tasks & workflows

Digital checklists and corrective actions

  • Scheduled tasks with timestamps and accountability for each site.
  • Automatic corrective actions when readings exceed limits.
  • Cook-chill guided flow: start, probe, log, and export the report in one pass.
Reporting & audits

Evidence on demand

  • Tables and graphs for trend analysis across devices, channels, and locations.
  • CSV/PDF exports for inspections and internal audits.
  • Latest log snapshots per device to see what changed last.
Reporting
Multi-site control
Multi-site & roles

Control at scale

  • Tenant/organisation level overview with per-location drill-down.
  • Role-based access for managers, auditors, and operators.
  • Device/location mapping with time zones handled automatically via device_tz_map.
How to

Daily use checklist

  1. Check Today view for any alerts or overdue tasks.
  2. Acknowledge alarms and add notes/corrective actions if required.
  3. Complete scheduled checklists; attach photos if needed.
  4. Verify latest logs for critical fridges/freezers before close of day.
Fast tips
  • Silence an alarm only after recording the corrective action.
  • Use filters to focus on a location, device, or date range.
  • Exports pull the exact filters you set—set them first, then export.

Add a new device

  1. Power on the probe and confirm it reads SP-serial on the label.
  2. In Devices, click Add, enter the serial (SP-xxxx), assign tenant/location.
  3. Optionally set thresholds and default channel; save.
  4. Wait for first heartbeat/log to validate connectivity; check Latest Logs.

Handle an alert

  1. Open the alert detail to confirm device, channel, and timestamp.
  2. Take corrective action (move product, adjust settings, calibrate).
  3. Record the action and mark the alert as resolved.
  4. If recurring, adjust thresholds or sampling rate for that device.

Export logs & reports

  1. Go to Logs; set filters for date range, location, device, channel.
  2. Preview in table/graph to confirm the scope.
  3. Click Export and choose CSV or PDF.
  4. Share exports directly with auditors or attach to tickets.

Cook chill workflow

  1. Insert SmartProbe and start Cook Chill from the Tasks view.
  2. Follow prompts to log start/end temperatures and times.
  3. System generates the cook chill report automatically.
  4. Export or attach the report to your HACCP records.

Troubleshooting quick wins

  • No new readings: check probe power, connectivity, and that the serial matches Devices.
  • Timezone seems off: run telemetry:warmup-tz-map (admin) or update device/location tz.
  • Alert storm: confirm thresholds and sampling rate; verify doors/defrost cycles.
  • Missing site in exports: verify filters and location mapping (location_id/external_id).

Need a hand?

Email adam@smartprobe.com.au or call 0410 557 727. Include device serial, location, and a screenshot if possible.

For urgent production incidents, flag severity in the subject (e.g., P1 – kitchen offline).